Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified if there is a significant delay.
Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are displayed during checkout and may vary depending on your location and selected shipping method.
Estimated delivery times:
-
United Kingdom: 5–8 business days
Delivery times are estimates only and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates may take up to 48 hours to appear after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Lecoudy is not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact us at support@Lecoudy.com and we will assist you in resolving the issue with the shipping carrier.
We are not responsible for delays caused by customs clearance, weather conditions, or courier disruptions beyond our control.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and products.
We will review the issue and arrange a replacement or refund where appropriate.
Contact Information
Lecoudy
Registered office address:
18 Low Gardens, Wallsend NE28 9FB, United Kingdom
Email: support@Lecoudy.com
Phone: +44 7308 982775
Website: lecoudy.com